Project Info
Project Details
Decorative Building Materials The decorative building materials industry is highly customer-centric, with a strong emphasis on aesthetics, quality, and experience. Customers, interior designers, and architects play a vital role in the decision-making process, often exploring product options at experience centers before making a purchase. PACE by Zoxima is built specifically for this industry, combining sales […]
More Project Details
Decorative Building Materials
The decorative building materials industry is highly customer-centric, with a strong emphasis on aesthetics, quality, and experience. Customers, interior designers, and architects play a vital role in the decision-making process, often exploring product options at experience centers before making a purchase. PACE by Zoxima is built specifically for this industry, combining sales automation, dealer and influencer engagement, premium product tracking, and customer experience journey mapping to elevate brand perception and drive sales. Here’s how PACE brings unique value to decorative building materials companies
Features
Sales Force Automation for Decorative Products
Dealer Management System for Exclusive and Multi-Brand Dealers
AI-Powered Demand Forecasting and Customer Insights
Customer Relationship Management for Decorative Sales
Influencer Engagement with Architects and Interior Designers
Marketing Automation for Targeted Campaigns and Product Education
Project and Key Account Management for High-End Clients
Power BI Dashboards for Data-Driven Decisions
Experience Center Management and Customer Journey Tracking
Smart Offline Apps for Field Sales Reps
Customer Commerce Platform for Seamless Ordering
Customer Service
Customer service is critical for addressing issues like short supply, delivery delays, and product quality
concerns. PACE by Zoxima streamlines service by centralizing issue tracking and enabling proactive, SLA-driven
responses. The platform coordinates across finance, logistics, product, and plant teams to resolve customer
queries efficiently, ensuring timely solutions. With automated updates, PACE keeps customers informed at every
step, building trust and delivering a seamless service experience.
Project Contract Management with PACE by Zoxima
Managing project contracts for building materials is complex, involving detailed product inclusions, pricing
agreements, release orders, and contract revisions. PACE by Zoxima streamlines this process by offering
comprehensive tools to handle each aspect of contract-based project management:
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Contract Creation and Pricing Agreements allows for tailored contracts with specific product inclusions and agreed-upon pricing, ensuring clarity and alignment with customer expectations from the outset. Automated quote and discount approval workflows ensure consistency and compliance with pricing policies.
Order Management for Phased Supplies For large projects, supplies are typically delivered in phases as per project needs. PACE manages release orders, linking them to the main contract, tracking delivery timelines, and ensuring that supplies align with the project schedule.
Revisions for Project Extensions or Price Adjustments Changes such as additional project requirements, timeline extensions, or price revisions are common. PACE facilitates contract revisions seamlessly, capturing updated terms and approvals to maintain clear and accurate records with minimal .-
Project Timeline Tracking for Supply and Cash Flow Visibility Real-time tracking of project timelines in PACE provides visibility into supply needs, helping to forecast cash flow and manage resources effectively. This proactive approach ensures that inventory and funds are aligned with project milestones. -
Comprehensive View for Wallet Share Maximization By centralizing project information, PACE enables sales teams to identify opportunities for additional orders and expansions, maximizing wallet share within each project and strengthening customer relationships. -
Automated Communication and Status Updates keeps clients informed of contract changes, release schedules, and delivery updates, ensuring transparency and strengthening trust throughout the project lifecycle.
World’s Best Microsoft Platform
Microsoft Platform Technology Benefits for Building Materials Industry.
The Microsoft ecosystem, featuring Copilot Studio with GenAI, Azure, D365 CRM, Power Platform, and Power BI, brings advanced technology to streamline operations and enhance decision-making for building materials companies
Enhanced AI Capabilities with Copilot Studio – GenAI
Microsoft’s GenAI-powered Copilot Studio automates tasks, provides predictive insights, and offers intelligent recommendations. From generating quick summaries to enhancing project forecasting, Copilot uses natural language processing and predictive analytics to streamline workflows, improve accuracy, and boost productivity.
Scalability and Security with Azure
Built on Microsoft Azure, the platform provides enterprise-level security, data encryption, and compliance with global standards. Azure’s scalability ensures that companies can handle large volumes of data and expand their digital infrastructure effortlessly.
Low-Code Customization and Automation with Power Platform
The Power Platform’s low-code environment enables rapid application development and process automation, empowering IT teams to create custom workflows and solutions without heavy coding. This flexibility allows quick adaptation to changing needs.
Real-Time Analytics and Visualization with Power BI
Power BI delivers advanced data visualization and real-time analytics, turning complex data into easy-to-understand dashboards and reports. This enables teams to track project KPIs, monitor timelines, and make informed decisions quickly.
Seamless Integration Across Microsoft Tools
Microsoft’s ecosystem allows smooth integration between D365 CRM, Power Platform, Office 365, and more. This unified experience ensures consistent access to critical data, enhances team collaboration, and minimizes data silos.
Together, these technologies offer a secure, scalable, and intelligent platform that supports efficiency,
innovation, and seamless collaboration across the organization